At Taggles Woof Stuff, we take your privacy seriously. We understand how important it is to keep your personal information safe, and we’re committed to being open and transparent about how we collect, use and protect your data.
This Privacy Policy explains how we handle your personal information when you visit our website, place an order or get in touch with us.
1. Who We Are
Taggles Woof Stuff is a small, family-run business based in Leicestershire, UK, specialising in quality clothing and accessories for dogs.
Business name: Taggles Woof Stuff
Website: https://www.taggleswoofstuff.co.uk
Email: hello@taggleswoofstuff.co.uk
For the purposes of UK data protection law, Taggles Woof Stuff is responsible for the personal information we collect and use.
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the email address above.
2. Information We Collect
When you shop with us, browse our website or contact us, we may collect the following information:
- Personal details: Your name, email address, telephone number and billing or delivery address.
- Order details: Products purchased, order history, delivery information and payment confirmations.
- Bespoke orders: Measurements, sizing information, preferences and customisation requests provided for made-to-order products.
- Communications: Information you provide when contacting us by email, through our website, on social media or at events.
- Website usage information: Information such as your IP address, browser type, device information, pages visited and how you interact with our website, where collected through cookies and analytics tools.
We only collect information that is relevant to providing our products and services or operating our business.
3. How We Use Your Information
We use your personal information to:
- Process, prepare and despatch your orders.
- Arrange deliveries through Royal Mail.
- Contact you about your order, including any queries, delays or bespoke requirements.
- Respond to questions, requests, returns and exchanges.
- Process payments and refunds.
- Maintain accurate financial and business records.
- Monitor website performance and understand how visitors use our website.
- Improve our website, products and customer experience.
- Send promotional updates where permitted by applicable law.
We never sell your personal information to third parties.
4. Our Legal Basis for Using Your Information
Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful reason for collecting and using your personal information.
Depending on the circumstances, we rely on:
- Contractual necessity: To process and fulfil your orders, including bespoke products, deliveries and customer support.
- Legal obligations: To maintain financial records and meet our tax and legal responsibilities.
- Legitimate interests: To operate and protect our business, respond to enquiries, prevent fraud and improve our services, where these interests are not overridden by your rights.
- Consent: Where required, including certain marketing communications and website analytics or other non-essential cookies.
Where we rely on consent, you can withdraw it at any time.
Certain information, such as your delivery address, is necessary to complete your order. Without it, we may be unable to fulfil your purchase.
5. Sharing Your Information
We only share your personal information where necessary to provide our services or meet legal obligations.
This may include:
- Royal Mail: To arrange delivery of your order.
- Payment providers: To securely process payments and refunds.
- Website and hosting providers: To operate and maintain our online shop.
- Analytics providers: To help us understand website usage and improve the performance and experience of our website.
- Professional service providers: Such as accountants or IT support providers where necessary.
- Legal or regulatory authorities: Where we are required to share information by law.
We only share information that is necessary for the relevant purpose.
We do not sell or rent your personal information to other businesses for their own marketing purposes.
6. Payments and Security
We take reasonable steps to protect your personal information against unauthorised access, misuse, loss or disclosure.
Online payments are handled through secure third-party payment processing providers.
We use appropriate technical and organisational measures to help keep personal information secure.
Although we take care to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to help it function correctly, understand how visitors use it and improve the experience for our customers.
Cookies are small text files stored on your device when you visit a website. They help websites remember information and provide insights into how visitors interact with different pages.
Essential Cookies
These cookies are necessary for the website to function properly.
They may be used to:
- Maintain shopping basket contents.
- Support the checkout process.
- Remember essential website settings.
- Keep the website secure and functioning correctly.
Essential cookies do not normally require your consent.
Analytics Cookies
We use analytics cookies and related technologies to help us understand how visitors use our website.
These may collect information such as:
- The number of visitors to our website.
- Which pages and products are viewed.
- How visitors navigate around the website.
- How long visitors spend on different pages.
- The type of device or browser being used.
- General visitor location information.
- Website performance and technical issues.
We use this information to identify areas for improvement, understand which products and pages are most useful to visitors, and make our website easier to use.
Where analytics cookies require consent, we will ask for your permission before using them. Where analytics technologies qualify for a legal exception for statistical purposes, we will provide clear information and an easy way to object to their use.
Marketing Cookies
If we use advertising or marketing cookies, these may help us understand the effectiveness of our promotional activity and provide more relevant advertising.
We will obtain your consent where required before using these cookies.
Managing Cookies
You can control or disable cookies through your browser settings.
Where cookie preference controls are available on our website, you can also use these to manage your choices.
Please note that disabling certain cookies may affect how some parts of our website function, including shopping baskets and checkout features.
If you have any questions about our use of cookies, please email hello@taggleswoofstuff.co.uk.
8. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.
Order and financial records are retained for the period required by applicable accounting and tax laws.
Customer enquiries, bespoke measurements and other information are retained only for as long as necessary for customer service, order administration, record-keeping or relevant legal obligations.
When information is no longer required, we take appropriate steps to securely delete or dispose of it.
9. Your Data Protection Rights
Under UK data protection law, you have certain rights concerning your personal information.
Depending on the circumstances, these include the right to:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Request that we restrict how your information is used.
- Object to certain uses of your information.
- Request the transfer of your information to another organisation where applicable.
- Withdraw consent where we rely on it.
You have the right to object to the use of your personal information for direct marketing at any time.
These rights are subject to certain legal conditions and exceptions.
To exercise any of these rights, please email hello@taggleswoofstuff.co.uk.
We will respond to requests in accordance with applicable data protection law.
10. Marketing Communications
If we send marketing emails about new products, special offers or updates, we will only do so where permitted by applicable law.
You can opt out of receiving marketing communications at any time by using the unsubscribe option provided or contacting us directly.
Even if you choose not to receive marketing communications, we may still contact you about your orders or other essential customer service matters.
11. International Data Transfers
Some third-party services used to operate our website, process payments or manage communications may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate legal protections are in place as required by UK data protection law.
You can contact us if you would like further information about international transfers and the safeguards that apply.
12. Data Protection Complaints
If you have concerns about how we collect, use, store or protect your personal information, please contact us directly.
Email: hello@taggleswoofstuff.co.uk
Please explain your concern and include any relevant information that will help us investigate.
We will acknowledge data protection complaints within 30 days of receiving them, investigate appropriately, keep you informed of progress and communicate the outcome without undue delay.
If you remain unhappy with how your personal information has been handled, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
ICO website: https://ico.org.uk
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website services or legal requirements.
Any updates will be published on this page, with the date of the latest revision shown above.
14. Contact Us
If you have any questions about this Privacy Policy, our use of cookies or how we handle your personal information, please get in touch.
Taggles Woof Stuff
Website: https://www.taggleswoofstuff.co.uk
Email: hello@taggleswoofstuff.co.uk
We’re always happy to help!